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Building Customer Support AI Agents at 100M-User Scale: An Evaluation-Driven Framework
来自KDD'26的论文，提出面向1亿用户规模的客服AI智能体评估驱动框架，技术深度与工程实践兼备。
arXiv:2606.08867v1 Announce Type: new Abstract: The rapid rise in LLM capabilities has made AI agents increasingly viable across a broad range of task…