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Dimensionality in Satisfaction Ratings
利用大模型GPT-4.1深度解析近万条客服对话，将满意度分解为多个维度并验证其有效性，揭示AI在客户体验分析中的潜力。
arXiv:2607.11026v1 Announce Type: new Abstract: We used a large language model (GPT-4.1) to annotate the text of about 9,000 support conversations at …