1 🚀 产品观察 OpenAI 官方博客 2026-05-19 💬 Moving from intent-based bots to proactive AI agents OpenAI与Zendesk联手，展现从被动响应到主动服务的AI代理升级路径，客服场景新范式。 Moving from intent-based bots to proactive AI agents. openai zendesk ai代理 主动式ai 意图机器人