AI一键生成客服工单草稿，支持邮件、Discord等多渠道，集成Stripe/Shopify，1秒审批。
Letterbook ( https://letterbook.ai ) helps growing companies manage and solve customer support tickets across email, app, Discord, and website forms. …
Airbnb夏季大动作：进军精品酒店、推出行李寄存与租车，AI赋能房东入驻和客服体验升级
Airbnb will soon let you book luggage storage and car rental services on its app.
OpenAI与Decagon联手，打造全自动高性能客户支持方案。
Decagon and OpenAI deliver high-performance, fully automated customer support at scale
安全模型≠好客服：AI客服失败的根源不是说了错话，而是该升级时却自作主张。产品信任毁在运行时决策的缺失。
Why AI support bots fail even when the model is safe A support bot can be safe and still break product trust. That may sound strange at first, because…