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Helping Customers in Distress: An LLM-powered Agent that Converses, Probes, and Routes
银行每年处理数百万份欺诈报告,这个AI代理通过对话、探询和智能路由,精准分流客户至专家团队,解决人工流程慢和压力大的痛点。
arXiv:2605.16268v1 Announce Type: cross Abstract: Banks receive millions of reports of fraud, scams, and disputed transactions every year, making it c…